Tracking

Track your order

Where to find your order status, what each status actually means, and what to do if it is running late.

Three ways to check where your order is

1. 1
   Your account

   If you created an account at checkout, sign in at My account and open Orders. Every order and its current status is listed there.

2. 2
   Your confirmation email

   The confirmation email carries your order number and a link back to the order. Once the order is dispatched we send the courier and waybill number so you can track it on the courier’s own site.

3. 3
   Ask us

   WhatsApp 067 363 2587 with your order number and we will tell you exactly where it is. This is usually the fastest answer.

What the statuses mean

• Pending payment — the order exists but the payment has not reflected yet. Nothing is picked until it does.
• Processing — payment received, the order is being picked and packed. This is the 1 to 3 business day window.
• On hold — something needs confirming, usually stock or a delivery address. We will be in touch.
• Completed — the order has been dispatched. The waybill number comes with this one.

Delivery timeframes

• South Africa: dispatch in 1–3 business days, then 3–7 business days in transit.
• Botswana, Namibia, Zimbabwe, Zambia, Mozambique, Lesotho and Eswatini: dispatch in 1–3 business days, then 7–14 business days in transit. Customs clearance in the destination country can add to this and is outside our control.

If your order is late

If you are past the window above and have not heard from us, message us with your order number. Do not wait — the sooner we query it with the courier the faster it gets resolved.