This policy explains what personal information Sundowner Supply collects when you use sundownersupply.co.za, why we collect it, how we look after it, and what rights you have. It is written to align with the Protection of Personal Information Act 4 of 2013 (POPIA).
Last updated: September 2026
Who we are
Sundowner Supply is a South African online retailer selling Field Bar, SMEG and Stanley products. We are the responsible party for the personal information described in this policy.
- Email: info@sundownersupply.co.za
- Address: 172 Felix Dlamini Rd, Overport, Durban, 4067, South Africa
- Information Officer: Under POPIA the head of Sundowner Supply acts as the Information Officer, and can be reached at info@sundownersupply.co.za.
What we collect
Information you give us
- Name, email address, delivery address and phone number when you place an order
- Order details and purchase history
- Your message and contact details when you use our contact form or email us
- Your email address if you subscribe to marketing updates
- Account login details if you create an account
Information collected automatically
- IP address, browser type, device type and operating system
- Pages viewed, time on site, and the site or search that referred you
- Cookie data, as described under Cookies below
Payment information
We do not collect or store your card details. Payments are processed by our payment provider, and your card information is submitted directly to them. We receive only confirmation of whether a payment succeeded or failed.
Why we use it
- To fulfil your order — processing payment, arranging delivery, and sending order confirmations and tracking details
- To provide support — answering questions about orders, products, returns and delivery
- To meet legal obligations — keeping tax and transaction records as required by South African law
- To improve the site — understanding which products and pages are useful so we can make the store work better
- To send marketing — only where you have opted in. You can unsubscribe at any time using the link in any marketing email.
Who we share it with
We do not sell your personal information. We share it only with parties who need it to run this store:
- Courier partners — your name, delivery address and phone number, so your order can be delivered
- Our payment provider — to process your payment securely
- Our website host and email provider — who store data on our behalf
- Analytics providers — see Cookies below
- Regulators or law enforcement — where we are legally required to disclose information
Some of these providers may process data outside South Africa. Where that happens, we take reasonable steps to ensure the data is protected on a comparable basis, as POPIA requires.
Cookies
Cookies are small files stored by your browser. This site uses:
- Essential cookies — required for your cart, checkout and account login to work. The site cannot function without these.
- Analytics cookies — help us understand how visitors use the site so we can improve it.
- Marketing cookies — used to measure advertising performance.
You can block or delete cookies in your browser settings. Blocking essential cookies will stop the cart and checkout from working.
How long we keep it
We keep order and transaction records for as long as South African tax and company law requires. Marketing contact details are kept until you unsubscribe. Contact-form messages are kept only as long as needed to resolve your query.
How we protect it
This site runs over an encrypted HTTPS connection. Access to order and customer data is restricted to people who need it to run the store. No system is perfectly secure, but we take reasonable technical and organisational steps to protect your information.
Your rights under POPIA
You have the right to:
- Ask what personal information we hold about you
- Ask us to correct or delete information that is wrong, misleading or no longer needed
- Object to us processing your information
- Withdraw consent to marketing at any time
- Complain to the Information Regulator of South Africa
To exercise any of these rights, email info@sundownersupply.co.za. We will respond within a reasonable period.
You may also lodge a complaint directly with the Information Regulator (South Africa) at inforegulator.org.za.
Children
This store is intended for customers aged 18 and over. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
Contact us
Questions about this policy or your personal information? Email info@sundownersupply.co.za or use our contact page.