Frequently Asked Questions
Is everything you sell genuine?
Yes. Every product on Sundowner Supply is genuine stock, sourced through legitimate channels. We do not sell replicas, imitations, or grey-market imports — not for Field Bar, not for SMEG, not for Stanley.
Do you really deliver for free, everywhere in South Africa?
Yes. Delivery is free nationwide on every order, with no minimum spend required to qualify.
How long does delivery take?
Orders are dispatched within 1–2 business days, and typically arrive within 3–7 business days depending on your location. See our full Delivery & Shipping page for details.
What payment methods do you accept?
We accept the standard secure payment options available at checkout on our site. All transactions are processed securely.
What if my SMEG appliance or Stanley product develops a fault?
Genuine SMEG and Stanley products carry their standard manufacturer warranty. If something isn’t right, contact us and we’ll guide you through the process.
Can I return an item?
Yes — see our Refund and Returns Policy for the full process and timeframes.
How do I care for my Field Bar cooler box or gin trunk?
Wipe down with a damp cloth after use, allow to dry fully before closing and storing, and avoid harsh abrasive cleaners on the exterior finish.
Where are you based?
We’re based in South Africa, trading since 2015.