Talk to us
Ask us anything. A real person replies.
Whether it is a question about a SMEG model code, which Field Bar size to buy, or where your parcel is — send it through and we will come back to you within one business day.
- Reply within 1 business day
- Free delivery across South Africa
- Genuine stock only
Send us a message
The more detail you give us, the faster we can help. If it is about an existing order, pop your order number in.
Might be answered already
Most messages we get are one of these three. Worth a look before you wait on a reply.
01
Where is my order?
Dispatch windows, how long delivery takes to each region, who we courier with, and when tracking lands in your inbox.
Delivery & shipping 02I need to return something
Your 5-day cooling-off right, our 30-day returns window, what counts as eligible, and how faulty items are handled.
Returns policy 03A question about the products
Field Bar sizes, SMEG model codes and hinge sides, Stanley capacities, payment, and how we know stock is genuine.
Read the FAQ